Lone Working (dealing with aggression, conflict management and breakaway techniques)

The hazards faced by lone workers can be made significantly more high risk, if effective training has not been provided. Whether it’s dealing with aggressive members of the public or contractors, lone working places any employee at a greater degree of risk than those working in teams. It is essential that any employer have in place the right procedures procedures to comply with the Health and Safety at Work Act 1974 to ensure the health, safety and welfare of all staff whilst at work.

This module provides the perfect knowledge base for any lone workers, providing them with the correct information and skills to ensure they can make the right decisions in a potentially hazardous situation.

Learning outcomes

To ensure the safety of employees who may work alone the course has been designed to achieve the following objectives:-

• Give employees the understanding of what lone working is
• Provide an awareness of the law regarding lone working
• Inform on how to deal with aggression and conflict management
• An overview of how to reduce the risks when working alone

Lone Working course content

• Introduction to Lone Working
• Lone Working and the Law
• Potential Risks
• Dealing with Aggression and Violence
• Dealing with Conflict
• Breakaway Techniques
• Multiple Choice Questions

Who should complete this course?

The course is designed for all employees who may work on their own and is ideal for induction or refresher training.

• Prior Learning? - None required
• Pre Course learning? - None required.
• Certification - All candidates who successfully complete the module will be issued with a certificate of learning.
• Duration - 1hour